Política de Reembolsos

Consecuencias del retiro

In the event that you withdraw from your contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs arising from your choice of a different delivery method and more expensive than the standard delivery offered by SWISSNESS Horlogère-Uldry) at the latest fourteen (14) days after the date on which SWISSNESS Horlogère-Uldry received your notice of withdrawal from this contract. Refunds will be made to you using the same payment method as that used for your original payment, unless otherwise agreed between you and SWISSNESS Horlogère-Uldry. Under no circumstances will we charge you any fees for receiving this refund.

 We reserve the right to reimburse you only when we have received the products which are the subject of your withdrawal, or proof that you have returned these products, whichever comes first.

 You must return the products to NeSs without undue delay, and in any event no later than fourteen (14) days after the date on which you informed NeSs of your decision to withdraw from the contract, in accordance with the conditions stipulated in the Policy of return. NeSs may provide you with a prepaid return slip to return your goods. The deadline is considered to have been respected if you send the products before the expiration of the period of fourteen (14) days.

 If you cannot return the products to NeSs in whole or in part, or if you return the products in a damaged condition, you must compensate NeSs in proportion to the deterioration suffered by the product or to the quantity missing. In the event of depreciation of the products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of these products, your responsibility may be engaged and you will have to compensate for the possible devaluation of the products.

 If you have purchased services, and specifically requested that the services begin before the expiration of the withdrawal period, you will have to pay an amount corresponding to the services already provided at the time you inform NeSs of your intention to retract. This amount is proportional to the total price of the service agreed in the contract.

Consecuencias del retiro

En el caso de que se rescinda de su contrato, le reembolsaremos todos los pagos que hayamos recibido de usted, incluidos los gastos de envío (a excepción de los costes adicionales derivados de su elección de un método de envío diferente y más caro que el envío estándar ofrecido por SWISSNESS Horlogère-Uldry) a más tardar catorce (14) días después de la fecha en que SWISSNESS Horlogère-Uldry recibió su notificación de desistimiento de este contrato. Los reembolsos se le realizarán utilizando el mismo método de pago que se utilizó para el pago original, a menos que se acuerde lo contrario entre usted y SWISSNESS Horlogère-Uldry. Bajo ninguna circunstancia le cobraremos honorarios por recibir este reembolso.

 We reserve the right to reimburse you only when we have received the products which are the subject of your withdrawal, or proof that you have returned these products, whichever comes first.

 You must return the products to NeSs without undue delay, and in any event no later than fourteen (14) days after the date on which you informed NeSs of your decision to withdraw from the contract, in accordance with the conditions stipulated in the Policy of return. NeSs may provide you with a prepaid return slip to return your goods. The deadline is considered to have been respected if you send the products before the expiration of the period of fourteen (14) days.

 If you cannot return the products to NeSs in whole or in part, or if you return the products in a damaged condition, you must compensate NeSs in proportion to the deterioration suffered by the product or to the quantity missing. In the event of depreciation of the products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of these products, your responsibility may be engaged and you will have to compensate for the possible devaluation of the products.

If you have purchased services, and specifically requested that the services begin before the expiration of the withdrawal period, you will have to pay an amount corresponding to the services already provided at the time you inform NeSs of your intention to retract. This amount is proportional to the total price of the service agreed in the contract.